PRIVACY POLICY

Ornsby Motorcycle Training
Last updated: 4th September 2025

 

  1. Introduction

Ornsby Motorcycle Training (“we”, “us”, “our”) operates the website motorcycletraining.co.nz and provides motorcycle training services across New Zealand.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data.

If you have any questions about this policy or wish to exercise your privacy rights, please contact us:

Email:               info@motorcycletraining.co.nz
Phone:              03 9808 933
Address:          107 Hasketts Road, Templeton, Christchurch 7675, P O Box 58, Oxford 7443

 

  1. Information We Collect

We may collect personal information when you:

  • Book or enquire about a training course
  • Contact us by phone, email, or through our website
  • Make a payment
  • Subscribe to updates or newsletters
  • Complete consent, safety, or pre-training forms
  • Visit or interact with our website

 

The information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Postal or residential address
  • Date of birth (if needed for the licensing process or ACC funded training courses)
  • Emergency contact details
  • Relevant health or medical information (only if needed for safety during training)
  • Payment information (processed securely through third-party providers)
  • Any other information you choose to provide

We will only collect information directly from you, unless authorised otherwise or permitted by law.

 

  1. Why We Collect Your Information

We collect personal information for the following purposes:

  • To register you for motorcycle training courses
  • To communicate with you regarding bookings, changes, reminders, or cancellations
  • To meet regulatory or licensing requirements
  • To ensure your safety during training sessions
  • To process payments and issue invoices
  • To respond to your enquiries
  • To improve our services and website
  • To send updates or promotional material (only if you have opted in)

We will not use your information for any purpose unrelated to your training unless you give explicit consent or the law requires it.

 

  1. Storage and Security of Your Information

We take reasonable steps to protect your personal information from:

  • loss
  • unauthorised access
  • misuse
  • modification
  • disclosure

We store information securely, whether electronically or in physical form, and restrict access to authorised personnel only.

We keep personal information only as long as necessary for the purposes for which it was collected or to meet our legal obligations. Information that is no longer required is securely deleted or anonymised.

 

  1. Disclosure of Your Information

We do not sell or trade your personal information.

We may disclose your information to:

  • Service providers such as payment processors or booking platforms
  • Regulatory bodies if legally required (e.g., for licensing compliance)
  • Emergency services, in the event of an incident during training
  • Third parties you have authorised us to share information with

If we transfer information outside of New Zealand (e.g., for cloud storage or payment systems), we ensure that the recipient protects it to standards comparable to New Zealand law.

 

  1. Access, Correction and Deletion of Your Information

Under the Privacy Act 2020, you have the right to:

  • Ask whether we hold personal information about you
  • Request access to the personal information we hold
  • Request correction of any inaccurate or outdated information
  • Request deletion of your personal information, where legally permitted

To exercise these rights, contact us using the details at the beginning of this policy.

We will respond to all requests as soon as reasonably practicable.

 

  1. Website, Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Improve website performance
  • Analyse website traffic and user interactions
  • Enhance your browsing experience

You can disable cookies in your browser settings, although this may affect website functionality.

If we use third-party analytics tools (such as Google Analytics), these providers may use cookies and process non-identifiable usage data.

 

  1. Payment Information

Payments for training may be processed through trusted third-party payment providers.

We do not store full credit card information on our servers. Payment providers may retain information necessary for processing or fraud prevention in accordance with their privacy policies.

 

  1. Data Breaches

If a privacy breach occurs that we believe has caused or is likely to cause serious harm, we will:

  1. Take immediate steps to reduce the harm
  2. Notify you as soon as practicable
  3. Notify the Office of the Privacy Commissioner, as required by law

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

If significant changes are made, we may notify you directly (for example, via email if you are an existing customer).

 

  1. Contact Us

If you have questions, concerns, requests or complaints about your privacy or this policy, please contact:

Email:               info@motorcycletraining.co.nz
Phone:              03 9808 933
Address:          107 Hasketts Road, Templeton, Christchurch 7675, P O Box 58, Oxford 7443

We are committed to resolving any issues promptly and respectfully.

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